Mpo1121 Privacy Policy – Malaysia Personal Data Protection

This Privacy Policy applies to all users and members who access or use the mpo1121 platform via mpo1121.my or any associated mobile application. By using our services, you agree to the terms set out in this Privacy Policy.

In this document, the following terms carry the meanings as defined below:

• "Personal Data" – any information that can identify you directly or indirectly, including your name, phone number, email address, identification number, and financial information.
• "Processing" – any operation carried out on personal data, including collection, storage, use, disclosure, or deletion.
• "Data Protection Officer" – an individual appointed by mpo1121 to ensure compliance with Malaysia's PDPA.
• "Third Party" – any entity other than mpo1121 and the relevant member.

Mpo1121 collects personal data necessary to provide safe, fair, and legally compliant online gaming services. The following are the categories of data we collect:

Mpo1121 collects personal data through several transparent and legitimate channels:

• Account Registration – when you complete the registration form at mpo1121.my, you voluntarily provide your identity and contact information.
• KYC Process (Identity Verification) – when you submit documents such as a copy of your identity card or bank statement for verification purposes.
• Financial Transactions – information relating to deposits and withdrawals via Touch 'n Go eWallet, Boost, ShopeePay, GrabPay, DuitNow, and FPX is recorded automatically.
• Platform Usage – technical and behavioral data is collected automatically via cookies, server logs, and other tracking technologies while you use the platform.
• Customer Communications – when you contact our support team via live chat, email, or WhatsApp, conversations are recorded for quality and training purposes.
• Third-Party Sources – in certain cases, we may receive information from licensed identity verification agencies or fraud prevention service providers.

Mpo1121 uses your personal data solely for the following purposes. We will not use your data for any other purpose without obtaining your consent beforehand:

• Account Management – creating, verifying, and maintaining your mpo1121 account, including the login process and two-factor authentication.
• Transaction Processing – processing your deposits and withdrawals securely and efficiently through your chosen Malaysian local payment methods.
• Legal Compliance (AML/KYC) – fulfilling compliance obligations under anti-money laundering laws and identity verification requirements.
• Platform Security – detecting and preventing fraud, multi-account usage, bonus abuse, and other unlawful activities.
• Customer Support – helping you resolve technical issues, account inquiries, and transaction-related matters more effectively.
• Service Improvement – analyzing usage patterns to improve the gaming experience, platform performance, and the range of games offered.
• Marketing Communications – sending you information about mpo1121 promotions, new bonuses, and special offers — only if you have opted in to receive them.
• Responsible Gaming – monitoring betting patterns to identify signs of problem gambling and provide appropriate assistance.

Mpo1121 firmly upholds the principle that your personal data is confidential. We does not sell your personal data to any third party. However, in certain situations, we may need to share your data with the following parties:

• Payment Service Providers – companies such as Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and local banks (Maybank, CIMB) that process your financial transactions. They are bound by their own privacy policies and strict security standards.
• Game Software Providers – slots, live casino, and lottery game providers that partner with mpo1121 may receive the minimum technical data necessary to operate the games.
• Fraud Prevention Services – third-party fraud detection tool providers that help us identify suspicious activity on the platform.
• Statutory Authorities – we will disclose personal data to Malaysian government authorities where required by law, court order, or a legitimate criminal investigation.

The security of your personal data is mpo1121's highest priority. We implement multiple layers of technical and operational protection to keep your data safe at all times:

• 256-bit SSL/TLS Encryption – all data transmitted between your browser and mpo1121's servers is encrypted using the latest SSL/TLS protocols, the same standard used by licensed banks in Malaysia.
• Data-at-Rest Encryption – personal data stored in our databases is encrypted using the industry-recognised AES-256 encryption algorithm.
• Multi-Layered Access Control – only specifically authorised personnel may access member personal data, and every access is automatically logged and monitored.
• 24/7 Monitoring – our security systems continuously monitor for unusual activity and will issue an immediate alert should a potential breach be detected.
• Regular Security Audits – we conduct regular penetration testing and security audits carried out by independent third-party experts.
• Staff Training – all mpo1121 staff undergo data protection and information security training as part of the onboarding programme and ongoing professional development.

Mpo1121 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your browser when you visit our website.

Types of cookies we use:

• Essential Cookies – required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled as they are essential for the platform to operate correctly.
• Performance Cookies – collects information on how you use the platform, such as the most frequently visited pages and errors encountered. This data is used to improve website performance.
• Functional Cookies – remembering your preferences such as language, currency denomination (RM), and display settings to deliver a more personalized experience.
• Analytics Cookies – helps us understand aggregate traffic patterns and user behaviour for product improvement purposes.

You can manage your cookie settings through your browser settings. However, disabling certain cookies may affect the functionality and your experience on the mpo1121 platform.

As a mpo1121 user residing in Malaysia, you have the following rights under the Personal Data Protection Act 2010 (PDPA) with respect to your personal data:

Mpo1121 retains your personal data only for as long as necessary to fulfil the original purpose of collection or to meet applicable legal obligations. The following outlines our data retention policy:

• Active Account Data – retained for as long as your account is active and for 7 years after account closure, in line with Malaysia's AML compliance requirements.
• Financial Transaction Records – retained for 7 years as required under Malaysia's financial and taxation laws.
• Support Communication Log – retained for 3 years for reference and dispute resolution purposes.
• Technical Data & Server Logs – retained for 90 days for security purposes and technical troubleshooting.
• Marketing Data – retained until you withdraw your consent or request deletion.

Once the defined retention period has elapsed, your personal data will be securely deleted or anonymised so that it can no longer be linked to your identity.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact mpo1121's Data Protection Officer through the following channels:

• Email: support@mpo1121.my (subject: "Data Privacy")
• Live Chat: Available on the mpo1121 platform – 24 hours a day, 7 days a week

We are committed to responding to all privacy-related enquiries within 3 business days and resolve formal complaints within 14 business days from the date of receipt.

If you are not satisfied with our response, you have the right to lodge a complaint with Department of Personal Data Protection (JPDP) Malaysia which is the regulatory body overseeing PDPA compliance in this country.